Privacy Policy

At 88bat, we recognise that your privacy is fundamental to the trust you place in us. This Privacy Policy sets out in plain language how we handle your personal data when you use our platform, including our casino, sportsbook, live dealer games, and payment services. We are committed to transparency, security, and giving you meaningful control over your information at every step.

By accessing 88bat and using any of our services, you agree to the practices described in this document. Please read it carefully. If you disagree with any part of this policy, you should stop using our platform and contact us so we can address your concerns. This policy applies to all users located in Bangladesh and internationally who interact with 88bat services.

1. Information We Collect

88bat collects personal information only to the extent necessary to deliver a safe, personalised, and legally compliant gaming and betting service to players across Bangladesh. We collect data through direct interactions, automated technologies, and — where applicable — trusted third-party verification partners.

Information You Provide Directly

• Full name, date of birth, and residential address (required for account registration and KYC verification)
• Email address and mobile phone number for account authentication and support communications
• Government-issued identification documents submitted during identity verification (e.g. National ID, passport)
• Payment method details including bKash wallet numbers, Nagad account references, and bank account information as required for deposits and withdrawals

Information Collected Automatically

• Device identifiers, IP address, operating system, browser type, and language preferences collected when you access our platform
• Session logs including pages visited, games played, bets placed, transaction timestamps, and feature interactions
• Cookies, local storage tokens, and similar tracking technologies that support core platform functionality and session management

2. How We Use Your Information

Every piece of data we collect serves a specific, documented purpose. The table below summarises our primary processing activities and the legal or operational grounds for each.

3. Sharing Your Information

88bat does not sell, rent, or trade personal data with external parties. We share information only in the limited circumstances described below, and only with parties that have agreed to maintain equivalent data protection standards.

• Payment processors and gateway partners — solely to complete deposit and withdrawal transactions through bKash, Nagad, Rocket, Dutch-Bangla Bank, and other supported methods
• Game content providers such as Pragmatic Play, Evolution Gaming, and Spribe — who may receive anonymised session data necessary to operate their games on our platform
• Identity verification and fraud-screening services that assist 88bat in fulfilling KYC and anti-fraud obligations
• Law enforcement or regulatory authorities when disclosure is required by applicable law, court order, or for the prevention of serious harm

4. Payment Data & Financial Privacy

Financial transactions on 88bat are handled with the highest level of security. When you deposit or withdraw funds using bKash, Nagad, Rocket, Upay, Visa, Mastercard, or any supported Bangladeshi bank, your full payment credentials are processed directly by certified payment partners — 88bat never stores complete card numbers or mobile banking PINs on our own servers.

Transaction records — including amounts, timestamps, method used, and transaction reference numbers — are retained by 88bat for audit, dispute resolution, and regulatory compliance purposes. These records are stored in encrypted form and access is restricted to authorised personnel only.

5. Cookies & Tracking Technologies

88bat uses cookies and similar technologies to keep your session active, remember your preferences, detect suspicious activity, and understand how players engage with different parts of our platform. We do not use cookies to track your activity on external websites unrelated to 88bat.

Types of Cookies We Use

• Essential cookies — strictly necessary to operate core platform features including login state, session security, and payment flow integrity
• Performance cookies — anonymised data used to measure page load speeds, identify errors, and improve platform reliability
• Preference cookies — store your chosen language, currency display, and notification settings so we can remember them on your next visit

Most web browsers allow you to refuse or delete cookies through browser settings. Disabling essential cookies may prevent some features from functioning correctly. For detailed guidance, visit your browser's help documentation.

6. Data Security

88bat employs industry-standard and platform-appropriate security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These measures include 256-bit SSL/TLS encryption for all data in transit, encrypted database storage for sensitive account information, role-based access controls limiting data visibility to staff with a documented need, and continuous monitoring for unusual account or transaction patterns.

While we invest heavily in security infrastructure, no system is entirely immune to risk. We encourage all 88bat users to use a strong, unique password for their account, enable two-factor authentication where available, and log out fully after each session — particularly when using shared or public devices in Dhaka, Chittagong, Sylhet, or elsewhere in Bangladesh.

7. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal obligations, resolve disputes, and enforce our agreements. Account data, transaction history, and KYC documentation are typically retained for a minimum of five years following account closure, in line with standard financial record-keeping requirements applicable to platforms serving Bangladesh.

Marketing preferences and communication opt-ins are held for a shorter period and will be removed promptly on request. If you wish to exercise your right to deletion, please contact our support team at [email protected]. We will process your request within 30 days and confirm the steps taken, subject to any legal hold obligations.

8. Your Rights Over Your Data

As a user of 88bat, you hold meaningful rights over the personal data we process. These rights can be exercised at any time by contacting our support team. We will acknowledge every request within 72 hours and aim to fulfil valid requests within 30 calendar days.

• Right of access — request a complete, portable copy of all personal data 88bat holds about you
• Right to rectification — ask us to correct inaccurate or incomplete data held in your account records
• Right to erasure — request deletion of your account and associated personal data, subject to our legal retention obligations
• Right to restrict processing — ask us to pause processing of your data while a concern or dispute is being resolved
• Right to object — opt out of direct marketing communications and profiling activities at any time via your account settings or by contacting support

To submit a data rights request, email us at [email protected] with the subject line "Data Rights Request" and include your registered email address and a brief description of your request. We may need to verify your identity before processing sensitive requests.

9. Third-Party Services & Links

88bat integrates with a number of third-party service providers to deliver a complete gaming experience — including game studios (Pragmatic Play, Evolution Gaming, Ezugi, Spribe, Microgaming, NetEnt), payment processors, and fraud prevention tools. Each of these providers operates under its own privacy policy and data handling terms, which 88bat cannot control. We recommend reviewing the privacy policies of any third-party services you interact with through our platform.

88bat is not responsible for the data practices of external providers. Where a third party processes your data on our behalf (as a data processor), they do so under a contractual obligation to apply security measures equivalent to those described in this policy. We do not permit third-party processors to use your data for their own marketing purposes.

10. Children's Privacy & Age Restriction

88bat is an adult gambling platform. Our services are strictly intended for individuals who are 21 years of age or older. We do not knowingly collect, process, or store personal data from anyone under the age of 21. During the registration process, age verification steps are in place to prevent underage access.

11. Changes to This Privacy Policy

88bat reserves the right to update or amend this Privacy Policy at any time to reflect changes in our services, applicable laws, or best practice recommendations. When material changes are made, we will notify registered users via the email address associated with their account and display a prominent notice on the platform for at least 14 days before the new policy takes effect.

Your continued use of 88bat following notification of a policy update constitutes your acceptance of the revised terms. If you do not agree with the changes, you should discontinue using our platform and may request account closure by contacting support. The date at the top of this document will always reflect when the policy was most recently revised.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 88bat handles your personal data, our dedicated privacy support team is available to help. We aim to respond to all privacy-related inquiries within 72 hours on business days.

You can reach our privacy team by email at [email protected]. Please include your registered account email and a clear description of your query so we can assist you as efficiently as possible. Our support team is based in Bangladesh and operates in Bangladesh Standard Time (BST, UTC+6), seven days a week.